Help/FAQ

In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size. Since every computer monitor is set differently, color and size may slightly vary.

At Jolly’s, we are proud to offer the lowest price, and these prices are final.

4321 Lassiter at North Hills Avenue, Raleigh, NC 27609
Take Interstate 440 to Exit 8B (Six Forks Road North). Go north on Six Forks Road to the second light. Turn left on to North Hills Avenue. Jolly’s is straight ahead in the heart of North Hills Shopping Center.
GPS Coordinates: N35°50.236’ • W78°38.539’

Jolly’s Jewelers is located in Raleigh, NC, and is required to collect sales tax for items and shipping charges billed to anyone within the State of North Carolina. Shipping, by law, is a taxable service. If your billing address is anywhere else within the United States, it will be your responsibility to contact the state in question to inquire about possible tax liabilities.
In Mecklenburg County, North Carolina, the sales tax rate is 7.25 percent. All other counties in North Carolina, the rate is 6.75 percent.

All personal information we acquire will be treated as confidential. We will not release information to any third party.

We warrant that all merchandise will be free of workmanship and manufacturing defects. At our discretion, we will either repair or replace the item. Shipping and handling charges may apply. We cannot be responsible for items that are subjected to excessive wear, abuse, or physical damage, accidental or otherwise. We suggest you contact your insurance professional and have the item fully insured as we cannot be held liable for any loss, theft, or damages regardless of how it may occur.

Rarely, data may be displayed inaccurately on our site due to system errors. While every attempt is made to provide complete and accurate information, mistakes do occur. We reserve the right to correct any error, and do not honor inaccurate or invalid prices. If your order is found to have incorrect pricing, we will contact you for your approval before shipping. Our prices are subject to change without notice.

Any item shipped from Jolly’s, will be gift wrapped at your request. Please make sure to mark the check box on your order form. Sometimes, to expedite an order, it is necessary to have our manufacturer ship directly to you. In those cases, gift wrapping is not an option. All merchandise will be sent to you in a presentation box.

Special orders are items that are created at the request of the customer and to the customer’s specifications. These items cannot be returned for exchange or credit.

Your credit card will be billed the day we ship your order.

We are open Monday through Saturday 10am to 6pm EST. Holidays observed are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and the day after Christmas. When Christmas Day falls on a Sunday, We will be closed the following Monday and Tuesday.

Please refer to our How To Return Items page.

If your Jolly’s ring does not fit, we will resize it free of charge one time within 30 days of its original shipment. Resizing may take up to 18 business days, depending on our workload on the day it is received. If you choose to have your ring resized or altered elsewhere, we cannot honor our warranty.

Karat	Percent Pure Gold
24 Kt.	100% Gold
18 Kt.	75% Gold
14 Kt.	58.3% Gold
10 Kt.	41.7%

GOLD
Gold is a precious metal that is yellow and very soft when pure (24 Kt.). The purity of gold is measured in karats. Gold is the most malleable (hammerable) and ductile (able to be made into wire) metal. Gold is alloyed (mixed with other metals, usually silver and copper) to make it more durable and harder. Pure (24Kt) gold is too soft for most jewelry. Alloyed gold comes in many colors.

White gold has been alloyed with a mix of nickel, zinc, copper, tin, and manganese (and sometimes palladium). White gold was originally developed to imitate platinum during World War II (during this time in the US, platinum was considered a strategic material and its use was prohibited for most non-military applications, like jewelry making). White gold jewelry is sometimes plated with rhodium. Rhodium, is a platinum family metal, and consequently, is extremely expensive. It is often used to plate precious and base metals, giving jewelry a white, platinum-like sheen

PLATINUM Platinum is a very strong, dense precious metal with a white color. Platinum jewelry is usually 90%-95% pure, is very sturdy, and holds stones well; to strengthen the metal and increases the workability of the platinum, it is usually alloyed with 5 to 10 percent of another platinum group metal (like ruthenium, palladium, or iridium) and/or cobalt. Platinum is 60% heavier than gold.

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